Return & Refund Policy

At RoleCosplay, we want you to be satisfied with your purchase. Please review the policy below before submitting a return or refund request.

Eligibility for Returns and Exchanges

To be eligible, an item must be unused, unworn, and returned within 7 days of delivery. Items that do not meet your expectations may be eligible for return or exchange, subject to the conditions below.

Non-Returnable Items

• Clearance items and lucky bags are non-refundable.
• A partial return of a costume is not eligible for a refund.
• Items that are worn, used, washed, altered, damaged after delivery, or otherwise not in their original condition are not eligible for return or exchange.

Return Costs

For non-quality-related returns, the customer is responsible for return shipping costs, customs-clearance charges, and all other transportation-related costs.

Return Process

1. Contact us at rolecosplay@gmail.com within 7 days of delivery. Include your order number, SKU or product name, and the reason for the request.
2. Our customer-service team will respond within 48 hours and provide return instructions when the request is approved.
3. Return the item according to the provided instructions and send us the tracking number and a valid return receipt.
4. After we receive and inspect the returned item, we will arrange the approved exchange or refund within one week.

Order Cancellations

• Within 24 hours of placing an order: full refund with no cancellation fee.
• After 24 hours and before shipment: a 5% cancellation fee applies.
• After shipment, when a tracking number has been generated: cancellations and refunds are not accepted.