Return & Refund Policy

At RoleCosplay, we want you to be satisfied with your purchase. Please review the policy below before submitting a return or refund request.

Eligibility for Returns and Exchanges

To be eligible, contact us within 7 days of delivery. The item must be unused, unworn, and in its original condition. Items that do not meet your expectations may be eligible for return or exchange, subject to the conditions below. After approval, return the item according to our instructions.

Non-Returnable Items

• Clearance items and lucky bags are non-refundable.
• A partial return of a costume is not eligible for a refund.
• Items that are worn, used, washed, altered, damaged after delivery, or otherwise not in their original condition are not eligible for return or exchange.

Return Costs

For non-quality-related returns, the customer is responsible for return shipping costs, customs-clearance charges, and all other transportation-related costs.

Return Process

1. Contact us within 7 days of delivery by email or through our contact form. Include your order number, SKU or product name, and the reason for the request.
2. Our customer-service team will respond within 48 hours and provide return instructions when the request is approved.
3. Return the item according to the provided instructions and send us the tracking number and a valid return receipt.
4. After we receive and inspect the returned item, we will arrange the approved exchange or refund within one week.

Order Cancellations

• Before a tracking number is generated, you may cancel within 24 hours of placing the order for a full refund with no cancellation fee.
• Before a tracking number is generated, cancellations requested after 24 hours are subject to a 5% cancellation fee.
• Once a tracking number has been generated and before you receive the package, the order cannot be cancelled or refunded. If you would like to request a refund, please contact us after receiving the package. Eligible returns and refunds are handled under the return policy above.

Customs Clearance, Returns and Destruction (All Destinations)

Customers are responsible for providing accurate recipient information and any tax or identification number and documents required for import clearance, paying applicable duties and taxes, and responding to customs or carrier requests on time. If a package is refused, held, seized, confiscated, abandoned, returned to sender, or destroyed because of customs or import-clearance issues in any destination country or region, we do not provide a refund or free reshipment, except where required by applicable law or where the issue was caused by an error on our part. This does not affect any rights that cannot legally be waived. Please contact us with the order number and the official customs or carrier notice so we can review the cause.