SHIPPING AND HANDLING
For example if you see "Processing Time: Within 3-5 Business Days", it means that the production time of the costume is within 5 days, when the production is finished, we can ship the items, the shipping time is determined according to the shipping you choose.
Processing Time
·The production time of the costume is usually 7-12 days
·Processing time of the first batch of new products: 30-45 days
·Processing time of in stock and clearance sales items: 1-3 days
·If you are in a hurry to receive the product, you can choose our 48HR SHIP and 50% FLASH SALE.
Shipping Fee
We offer free standard shipping for purchases over $299 in a single checkout within countries/regions including Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hong Kong Special Administrative Region, Hungary, Indonesia, Italy, Japan, Luxembourg, Macau Special Administrative Region, Malaysia, Netherlands, Norway, Philippines, Poland, Singapore, Slovakia, Slovenia, South Korea, Spain, Taiwan Region, Thailand, United Kingdom, United States, and Vietnam.
Please make sure the full address, including country/region, province/state, city/area, street address, building, and apartment number, if applicable and Postal Code/ZIP code, is submitted when placing your order.
For recipients in United States, please provide the complete physical address in English. Please note: we cannot guarantee successful shipments to P.O. Boxes due to the lack of accessibility for carriers. Orders with a P.O. Box shipping address may be canceled. Lemailwig is not responsible for any shipment loss, damage or failure when a P.O. Box is used as the shipping address.
TAX
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. We always declare a low value on the package to avoid or lower the tax. (You can ask us to provide an invoice paper if you need.) If you don't need us declare a low value. Pls contact us before the shippment. If the parcel is shipped out, RoleCosplay is NOT responsible for any duties and taxes. For more information regarding custom policies, please contact your country's local customs office.
Tips
1. For our shipping, please provide a valid contact number, postal code at the shipping address. DO NOT enter P.O Box/FPO address.
2. For Brazil, South Korea, Norway, tax clearance number is required.
3. We offer economic shipping, standard shipping and express shipping, but for some large, heavy, or fragile items cannot be shipped via economy or standard shipping options; these shipping options are only available for small packages. Therefore, some items are only available for express shipping.
Please contact us at rolecosplay@gmail.com if you have any questions.